Service that Sells Name * First Name Last Name Position * Location Which location do you work at? tashas Al Bateen tashas Al Jalila tashas Al Barsha tashas Galleria tashas Mirdif 1. What is a quality of a sales maker? a. Someone who is unsure of how to describe the items on the menu. b. Someone who builds basic rapport with customer. c. Someone who tries to maximise sales opportunities by making suggestions. d. Someone who is pushy and forces their choices onto the customer. 2. Why do we use suggestive and proactive selling techniques? a. To enhance the customer’s experience. b. To get recognition. c. To force our preferences onto the customer. 3. What would be an example of suggestive selling? a. Offering an additional shot of caramel syrup to enhance the flavour of a latte. b. Asking if the customer would like a breakfast shot to kick start their morning. c. None of the above. 4. What would be an example of proactive selling? a. Offering an additional shot of caramel syrup to enhance the flavour of a latte. b. Asking if the customer would like a breakfast shot to kick start their morning. c. None of the above. 5. Body language is very important for a good sales maker. Examples are, open gestures, friendly facial expressions, confident posture. a. True b. False 6. Touching tables is a perfect opportunity for upselling. What are examples of touching tables? a. Serving refills on a bottle of water and offering another bottle. b. Asking if you may get the customer anything while doing your table check backs. c. While clearing main plates, offering a dessert menu. d. All of the above. 7. What is a descriptive word that is appropriate for Salmon Salad? a. Nutty b. Smooth c. Fresh d. Baked 8. What will make a nice addition to Brioche French Toast? a. Beef Bacon b. Avocado c. Russian dressing d. Side mushrooms 9. A lot of our customers come in the early hours of the morning in exercising attire. What would you recommend to our customers who live a seemingly fit and healthy lifestyle? a. Freshly squeezed juices/shots b. Milkshakes c. tashas hot chocolate d. Rooibos Peach Ice Tea 10. What, in your opinion, would be a good addition to a Fillet Steak with Mash Potato and Black Pepper sauce? a. Side of Rice b. Side of Fries c. Extra mayonnaise d. Side of veg Thank you!
